Austin Bergstrom International Airport (AUS)
Facilities and Services
(Austin, Texas - TX, USA)
Due to the large numbers of visitors of all types, such as students, academics, business leaders and government figures, Austin Bergstrom International Airport (AUS) has plenty of direct, nonstop daily flights between all major US cities and the capital of Texas. The airport has one main three-leveled passenger terminal, with a long concourse running off to the west.
Austin Bergstrom International Airport is large, comfortable and modern, and has all the facilities and amenities passengers could desire. From the latest technology, such as wireless Internet access, to familiar restaurants and stores, the airport terminal is ready to serve all your needs.
Airport Information Desks
Tel: +1 512 530 2242
Austin Bergstrom International (AUS) has been deigned with ease of use in mind, with a simple floor plan making finding your way around very easy. The Arrivals/Baggage Claim section is located on Level 1 and Departures on Level 2, while Level 3 offers airline lounges and airport offices. Beside the airport are a golf course and a family observation/picnic area for relaxation and entertainment. Information, security and medical staff at Austin Bergstrom International Airport are consistently given praise for their helpfulness. Some useful numbers include:
Airport Main Switchboard - +1 512 530 2242
Airport Lost and Found - +1 512 530 7600
Airport Police - +1 512 530 COPS
Tourist Information Desk - +1 512 530 2242
Shopping Information - +1 512 530 2242
Paging - +1 512 530 PAGE
TSA Consumer Hotline - +1 866 289 9673
Parking Information - +1 512 530 2242
Shops, Duty-Free and Retail Outlets
There are no duty-free shops in the terminal, although there are a number of specialty stores selling local Texan handicrafts and produce at bargain prices. There are also bookstores, newsagents and multipurpose stores where you can pick up last minute travel items and souvenirs.
Bars, Cafés and Restaurants
Austin Bergstrom International has a large number of dining options on the Concourse Level, many of which are in the Central Terminal area. Texan-style grills are popular, as are Mexican and Southern specialties. There are also several bars and a few fast-food outlets such as Auntie Anne's.
Currency Exchange, Communications and Banking Facilities
Austin Bergstrom International Airport has ATM machines on both the Baggage Claim and Concourse levels, while a post office on the Concourse Level provides mail and courier services. The Business and Technology Center has a currency exchange bureau as well as a travel insurance counter. United Heritage Credit Union has a branch in the airport, which offers a full range of banking services including currency exchange.
Business and Conference Facilities
The airport's Business and Technology Center provides business equipment and staff to handle most requirements of business travelers, while members of American Airline's Admirals Club or Continental's Presidents Club can use the business and conference facilities on the Mezzanine Level. Alternatively, either the nearby Hilton or Marriot hotels can be used for conferences.
Disabled Facilities
Austin Bergstrom International (AUS) has some of the most extensive disabled passenger facilities of any airport. Accessible parking is complete with accessible parking shuttle services, making access to the terminal building comfortable, while numerous ramps, elevators, modified telephones and special toilets cater to the needs of all disabled visitors. Wheelchairs and escorts are available, as are specially trained staff that are competent in the use of American Sign Language.
